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Contact Rustnecro about an account, a game, a transaction or a policy question at support@rustnecro.com.
Include the details needed to find the issue
Provide your Steam ID or profile link, a short description and the approximate time of the problem. For a game, include its round ID. For a payment or trade, include the transaction reference or trade offer ID and the method involved. A screenshot can help explain a display problem.
If an action appears stuck, check its current status before sending another request. Tell us what the site shows and what you expected to happen; do not repeatedly submit an uncertain deposit, withdrawal or game entry.
Keep sensitive information out of your message
Never send a Steam password, authentication code, API secret, wallet private key or recovery phrase. Do not send identity documents unless an established support contact has specifically requested them and supplied submission instructions.
Privacy and account reviews
Use the same email address above for a privacy request or a question about an account or financial review. Identify the account and the request clearly. We may need to verify ownership before sharing account information or making a change. See the Privacy Policy and AML Policy for more detail.
Help without waiting for a reply
The FAQ covers deposits, withdrawals and rewards. The Rules describe the games, and Provably Fair explains result verification. You can manage a break from play directly through Responsible Gaming.